Posted on September 6, 2016
Managing A Supermarket
Are you the proud manager of a supermarket or a large grocery store or department store, however, is finding it hard to cope up with the stress of managing such a large operation? It is a tough job to manage all the different stakeholders involved. However, here are a few tips to help you out make life a little easier.
Manage the Inventory
Most supermarkets and stores of all forms have an RFID inventory management system in place. This reduces the actual manual work which would have otherwise been required to manage such a large operation. However, as the manager, it is important to keep a track of all the inventory and sales, thus, weekly, get a report on the sale of goods and their standing on the inventory levels in stocks and compare against the weekly averages in order to find out any changes and variations in trends. This form of assessment and close monitoring will allow you to detect possible breaches in security at an earlier date and ensure your employees are less prone to cheat the establishment.
Watch the Trends
As mentioned previously, get a weekly report on the movement of the goods on the store and their positioning on the store floor. This will help you monitor which parts of the store floor are more subject to sales than others and which goods are in demand during which seasons and during which part of the day. This form of detailed analysis will allow you to monitor and allocate resources in order to maximize profits. A footfall counter can also be set up in order to monitor the customer movement along the store floor and deduce possible trends in consumer behavior.
Manage the Staff
It is important to have a friendly and efficient staff to assist the customers. Thus, it is important to closely monitor the employees, while still allowing them to improve and grow within the organization by taking on responsibilities within the store. When recruiting, find out persons who are more inclined to have a happy smile than others and offer them an adequate training in handling customers and the culture of the store. Thereafter, they need to have a sound knowledge on the goods on sale and their whereabouts in order to assist the customers efficiently during a sale. Also, encourage the staff to take responsibility and help in the arranging of the store floor to maximize sales. Getting the opinions and inputs of the sales staff is important as they know the basic running practices as well as the practical aspects of the store and where it needs improvement. This form of engagement will allow them to feel valued and motivated as their suggestions are being used in the business strategy of the store and they are not simply treated as sales staff.